Customer service is essential to the way we run our business here at Sabal Homes, and to ensure we deliver on all service fronts, we’ve teamed up with a third-party company who surveys EVERY single Sabal Homes customer about their experience. GuildQuality provides customer service satisfaction surveys for remodelers, homebuilders and home services contractors.
They recently informed us that 20 customers in a row gave us the highest possible score, citing exceptional service, when asked if they were likely to recommend us to others. To date, 96% of respondents said they were likely to recommend us to others.
Customers have also given us high marks in other categories, as well, including outstanding service of our employees and subcontractors (96%), high concern for our customers’ needs (95%), outstanding overall experience (94%) and having super knowledge about Charleston new home construction (97%). Thanks for ranking us so high!
Each year GuildQuality recognizes the top home building companies with a special Guildmaster award. We are proud to say we have taken it home every year since 2007 and we fully intend to make 2014 eight in a row!
Here are a couple of sample comments from satisfied customers during 2013:
· “I have already recommended them to others. I have no doubt that they will take care of anything that I may have issues with at the 11-month walk through. They found things that I didn’t even notice at closing and were more picky than I was about making sure everything was done correctly.”
· “Since I am not a Mr. Fix It, the fact that they showed me how to turn on and off everything in the home was exceptional. They were remarkable every time. Every time we had a question within hours of the text or e-mail they were there with a response.”
· “The value and importance was extremely high. I wasn’t caught off guard when it came to each step. I knew what to expect and what was going on. I was a first-time home buyer and felt as if I was in the loop the entire time and on the same page.”
While we’re thrilled that 20 customers in a row gave us the highest marks, we’re not stopping there… we’re going for 50 in a row! Cheer us on!
If we can provide exceptional service to you and your family in building a new Charleston home, please don’t hesitate to contact us at www.sabalhomessc.com or at 843-388-8483.